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Privacy Policy

Privacy Policy for SoZoHair.net
Effective Date: 11/21/2024

Welcome to SoZo Hair, Spa & Wigs website, www.SoZoHair.net (the “Site,” “we,” “us,” or “our”), we respect and prioritize your privacy. We are located at 9069 Cincinnati-Dayton Rd, West Chester, OH 45069. This Privacy Policy explains how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.

By accessing or using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of Personal Information from and about you, including:

a. Information You Provide Directly

  • Contact Information: Name, email address, phone number, and shipping/billing addresses.
  • Payment Information: Payment details (e.g., credit card information) used to process transactions securely.
  • Account Details: Username, password, and other account-related information if you create an account.
  • Communications: Feedback, inquiries, and other communications you send to us.
  • Usage Data: Information about how you interact with the Site, including pages visited and links clicked.

b. Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and interaction with the Site, such as:
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, links clicked, time spent on the Site, and other browsing behavior.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience and collect analytics.

c. Information from Third Parties

We may receive information about you from third-party services, such as payment processors or social media platforms if you connect or interact with our accounts.

2. How We Use Your Information

We use your Personal Information for the following purposes:
  • To Process Transactions: To fulfill your orders, process payments, and deliver products or services.

3. Sharing Your Information

We may share your Personal Information with:
  • Service Providers: Third-party vendors who assist with payment processing, shipping, analytics, and marketing.
  • Business Partners: Partners we collaborate with for promotions or joint offerings (with your consent).
  • Legal and Compliance: Government authorities or third parties as required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, sale, or acquisition, your Personal Information may be transferred to the successor entity.

4. Behavioral Advertising

We may use your Personal Information to serve you tailored advertisements through third-party platforms such as Facebook, Google Analytics, and others. These advertisements are based on your browsing history and interactions with our Site.

Opt-Out Options:

  • Facebook: Facebook Ad Preferences
  • Google Analytics: Google Analytics Opt-Out
  • Other Platforms: You can opt out of interest-based advertising through the Network Advertising Initiative or Digital Advertising Alliance.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect Site functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your Personal Information:
  • Access and Correction: Request access to or correction of the Personal Information we hold about you.
  • Data Deletion: Request the deletion of your Personal Information, subject to legal or contractual obligations.
  • Opt-Out: Opt-out of receiving promotional communications by following the unsubscribe instructions provided.
  • Do Not Track (DNT): We do not currently respond to DNT signals from browsers.
To exercise your rights, please contact us using the details below.

7. Lawful Basis for Processing

If you are located in the European Economic Area (EEA), we process your Personal Information based on:
  • Your Consent: For email marketing or other promotional activities.
  • Contractual Necessity: To fulfill orders and provide services.
  • Legitimate Interests: To improve our Site and protect against fraud.

8. Data Security

We implement reasonable technical and organizational measures to protect your Personal Information. However, no method of transmission over the Internet is entirely secure.

9. Retention of Information

We use your Personal Information for the following purposes:
  • To Process Transactions: To fulfill your orders, process payments, and deliver products or services.

10. Third-Party Service Providers

We share your Personal Information with service providers that help us operate our business, such as:
  • Payment processors.
  • Shipping carriers.
  • Marketing and advertising partners.
These third parties are required to protect your data and use it solely for the services they provide to us. We are not responsible for their privacy practices. We encourage you to review the privacy policies of these sites.

11. Automatic Decision-Making

We do not engage in fully automated decision-making processes that have a legal or significant impact on you.

12. Text Marketing and Notifications

With your consent, we may send you promotional texts, order updates, or appointment reminders. You can opt out by replying “STOP” to any text message or contacting us at 513-874-9999.

13. Children’s Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational changes or legal requirements. Changes will be posted on this page with the updated effective date.

15. Consumer Rights and Contacting SoZo Hair, Spa & Wigs

If you are a resident of California or certain other jurisdictions, you may have specific rights regarding your Personal Information:
  • Access: Request details about the information we collect and how it is used.
  • Correction: Request corrections to inaccuracies in your data.
  • Deletion: Request deletion of your Personal Information.
  • Opt-Out: Opt out of the sale of your Personal Information, if applicable.

To exercise your rights, contact us at: